Fraud company
We have had a very bad experience with this company. They shipped our goods from China to Germany. They calculated the size and weight of the boxes higher than the original weight. Our seller told us that they did not deliver him the boxes in this size. In this way, they increased the total shipping cost by more than 300$. We had no other choice because our goods were in their warehouse.
When the boxes arrived in Germany, The two boxes were completely damaged and we measured the boxes again, the sizes were completely different from what he sent us the list of weight. He sent us several fake videos and pictures to prove he was right. To avoid the tension and more shipping costs, avoid this company.
תשובת הספק:
Hello, friend.
For you ignoring our explanation and the actual situation, but I think it's necessary to explain it again
1. You said your goods were 25 boxes, but in the end, they were 28 boxes. The number of cardboard boxes has increased, but you only trusted the size and volume provided by the supplier. That is to say, you only believed in the volume of the 25 boxes of goods provided by the supplier. Even if the cardboard boxes are increased by three, you do not acknowledge the change. And you have been ignoring the protrusions on the cardboard box, but the measurement is based on the maximum point to measure the length.
2. We have taken a large number of videos and photos for you before shipping to prove the authenticity of our measurement process
I apologize for your discomfort, but what I want to say is that we operate with integrity and hope for long-term cooperation. I also hope you can understand us.
06 May 2024